Support center

If you need assistance with lengoo, you have come to the right place. We make it easy for you to help yourself with (1) our extensive FAQ, (2) the guidelines to our service, and (3) a form to fill out for support inquiries. In case you do have questions, you will quickly find the relevant answers on this page.


Frequently asked questions

How does lengoo ensure the quality of my translation?

We only work with carefully selected translators who have a high level of language skills and expert knowledge. Based on frequent feedback and further training, we continue to develop their skills over time. In order to select a translator whose skills perfectly match the requirements of your text...
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How does lengoo ensure the quality of my translation?

We only work with carefully selected translators who have a high level of language skills and expert knowledge. Based on frequent feedback and further training, we continue to develop their skills over time. In order to select a translator whose skills perfectly match the requirements of your text...
Read more

Which factors influence the price of my translation?

The price of your translation is based on four different factors, which vary in their weightings. The factors are language combination, text length, processing time, and text complexity. With their different weightings, we use these factors to calculate the final price per word...
Read more

Which factors influence the price of my translation?

The price of your translation is based on four different factors, which vary in their weightings. The factors are language combination, text length, processing time, and text complexity. With their different weightings, we use these factors to calculate the final price per word...
Read more

Are lengoo‘s quotes binding?

Quotes sent to you are not binding, i.e. in no event are you obliged to purchase the translation. On the other hand, we commit to the prices and conditions we specify in our quotes. Thus, we will never adjust the stated prices upward...
Read more

Are lengoo‘s quotes binding?

Quotes sent to you are not binding, i.e. in no event are you obliged to purchase the translation. On the other hand, we commit to the prices and conditions we specify in our quotes. Thus, we will never adjust the stated prices upward...
Read more

In which format will my translation be delivered?

As a general rule, we will always return your translation in the same format in which the original text was submitted. In the process, will replace the source text with the translation, whilst trying to maintain the original format as far as practicable. Elements that cannot be edited...
Read more

In which format will my translation be delivered?

As a general rule, we will always return your translation in the same format in which the original text was submitted. In the process, will replace the source text with the translation, whilst trying to maintain the original format as far as practicable. Elements that cannot be edited...
Read more

Guidelines

Read our guidelines. They explain how lengoo works and contain a wealth of basic and helpful information regarding our service.


Support inquiry